Returns

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please note we can only offer refunds/exchanges on products that are brought directly from our website. Your satisfaction is what we strive for.

Please read the details below when you decide to return the product, which can help us to make return easily.

Returns/Exchange
There is a 14 day period (from the date products were received) we accept full refunds/exchanges . Please email us on info@bessielondon.com with a picture of your product,
state your order number and details of reasons you wish to return/exchange.

Sale/Promo
All sale and promotion items are exchange only within 14 days (from the date products were received). Please email us on info@bessielondon.com with a picture of your product state your order number and details of reasons you wish to return/exchange.

Faulty
We hope you DO NOT receive any faulty goods but in the rare case you do, please email us on info@bessielondon.com with as many images of the fault and details of incident. Depending on the damage and condition of the item we can offer a full refund or exchange. (Non-human factors or non-resistant external damage)…

We can NOT make any refunds for you without your kind cooperation at first.
All products returned should be in their original condition and packaging.
We do not replace or refund any product which has been used .

The goods are your responsibility until they reach our warehouse.
Please ensure your parcel of returned product is prevented from
any damage caused by deformation of transport packaging.
We only offer free postage for faulty items

Nothing in this Return Policy affects your statutory rights or your rights under any contract you may have with us