Refund & Exchange
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
Your satisfaction is what we strive for. Please read the details below when you decide to return the product, which can help us to make return easily.
Returns will only be accepted during a 28 day period (from the date products were received), and only if you find the products with quality problems (Non-human factors or non-resistant external damage)...
We can NOT make any refunds for you without your kind cooperation at first.
All products returned should be in their original condition and packaging. We don"t replace or refund any product which has been used .
Once we have received the faulty item, we will make a credit note for you and offer the solutions as follows:
Full refund on your next order- The total outstanding credit from your returns can be deducted from your next order.
Credit Note: Can be issued and deducted from your next order within 6 months of your returns.
The goods are your responsibility until they reach our warehouse. Please ensure your parcel of returned product is prevented from any damage caused by deformation of transport packaging.
Nothing in this Return Policy affects your statutory rights or your rights under any contract you may have with us